It’s easy to talk about communication and its importance in building trust and relationships. Putting effective communication techniques into practice is a bit more challenging. When it comes to managing your New Jersey rental property, communication is critical. The way we work with residents and vendors and the technology we employ all contribute to the better management of your investment.
Let’s take a look at the importance of communication and how it impacts the performance of your rental home.
Communication During the Leasing Period
When your home is vacant, you want to be kept up to date on what we’re doing to get it rented as quickly as possible to high-quality tenants. We have a process for keeping our owners informed about the inquiries we’re receiving, the showings we’re managing, and the applications we’re collecting.
We’re also quick to respond to prospective tenants who are interested in the home. You need a property manager who will answer the phone, return messages, and follow up with anyone who shows interest. Good tenants have a lot of options when they’re renting New Jersey properties; they’ll move onto the next home on their list if they don’t get a response from the listings they like.
Rental Property Maintenance and Communication
Maintaining your property is one of the most important things your property manager will do. You don’t want to see surprise charges on your accounting statements, and you don’t want to learn about deferred maintenance items when they’ve moved on from being a small repair to a large and complex repair.
It’s best to create an online system for tenants to report routine maintenance issues. This provides a documented timeline of things that went wrong and detailed information about what was done to fix them. We have online maintenance reporting features at KeyVest, and we also ask tenants to call us 24 hours a day when there’s an emergency.
As the owner, you’re kept informed throughout the repair process. You’ll know what we’re doing to fix the problem and you’ll know what it costs. We’re always available to you when there are questions or concerns.
Utilizing Technology for Communication and Accounting
When you’re choosing a New Jersey property management company, make sure you’re working with a team that invests in and embraces technology. Using property management software and innovative online platforms allows you to communicate seamlessly with your managers and stay informed about your property.
Our online owner’s portal provides information about income and expenses. You can see accounting statements and financial reports. You can review maintenance invoices and lease documents. You can also send us messages and ask us questions.
You need a property management team that’s responsive, available, and easy to reach. Everything must be transparent, detailed, and accurate. We take all of this seriously because we know it leads us to better customer service, and it provides you with a more profitable and pleasant investment experience.
If you’d like to talk more about communication policies or anything pertaining to New Jersey property management, please don’t hesitate to contact us at KeyVest LLC.
