Do you have a vacation rental in New Jersey and are looking for short term rental management? KeyVest is the only company along the Jersey Shore that can do more than just marketing and leasing. We can also handle all the vacation rental management. Here are some ways we can remove the hassle of STR management so you can focus on what matters most:
Hassle-Free Check-Ins and Check-Outs: At KeyVest, we understand that check-ins and check-outs can be stressful. That’s why we handle everything for you, from providing detailed check-in instructions for guests to arranging for a seamless check-out process. Here’s how KeyVest manages check-ins and check-outs:
- Communication: KeyVest communicates with guests before their arrival to ensure a smooth check-in process. We provide guests with all the necessary details, including directions to the vacation rental property and information about parking, key collection, and any other important information they need to know.
- Arrival and Check-In: On the day of arrival, KeyVest ensures that the vacation rental property is ready for occupancy. We coordinate with cleaning staff to make sure the property is cleaned and prepared for the guests. At the scheduled check-in time, a KeyVest representative will meet the guest at the property and provide them with the keys and any additional information they need to know about the property.
- During the stay: KeyVest remains available to guests throughout their stay. We are on call for any emergencies or requests that may arise. If the guest has any questions or concerns during their stay, they can contact KeyVest for assistance instead of calling you.
- Check-Out: On the day of departure, KeyVest coordinates with cleaning staff to ensure the property is ready for the next guest. We provide guests with instructions on how to check out and what they need to do before leaving the property. A representative from KeyVest will meet the guest at the property to collect the keys and conduct a walk-through inspection to ensure there is no damage to the property.
Coordinated Cleaners and Linens: One of the services provided by KeyVest is coordinating cleaners and linens for their guests. Here’s how KeyVest manages coordinated cleaners and linens:
- Cleaning Schedule: KeyVest works with a team of professional cleaners to ensure that the vacation rental property is thoroughly cleaned and prepared for the arrival of each guest. We establish a cleaning schedule that aligns with the check-in and check-out times of each stay.
- Quality Control: KeyVest maintains strict quality control standards to ensure that the vacation rental property is clean and well-maintained. Our Team conducts regular inspections to ensure that the cleaning staff is meeting their standards, and they take corrective action when necessary.
- Linen Service: KeyVest provides fresh linens for guests, including bedding and towels. To guarantee that the linens are spotless and of the highest caliber, we work in tandem with a reputable linen service. Additionally, we guarantee that there are enough linens for everyone who will be staying at the property.
Replacement of Home Items: Accidents happen, but that doesn’t mean you have to worry about them. If anything in your vacation rental needs to be replaced, we’ll take care of it right away.
How KeyVest manages replacing home items for their guests:
- Inventory Management: KeyVest maintains an inventory of items in each of their vacation rental properties. Our staff keeps note of all the amenities offered to visitors, including kitchenware, linens, and towels. We also keep track of things like light bulbs, batteries, and cleaning supplies that need to be replenished on a regular basis.
- Regular Inspections: KeyVest conducts regular inspections of the vacation rental properties in our care to ensure that everything is in good condition. During these inspections, our staff check for any damaged or missing items that need to be replaced.
- Quick Replacements: If a guest reports a problem with an item in the vacation rental property, KeyVest will replace the item as soon as possible. We always have extras on hand, so they can provide anything that needs to be replaced right away.
- High-Quality Replacement: When KeyVest replaces an item, they ensure that it is of high quality and is appropriate for the vacation rental property.
On-Call for Emergencies and Requests: We understand that emergencies can happen at any time, which is why we’re available 24/7 to handle any issues that may arise during a guest’s stay. We’re also happy to fulfill any special requests they may have to make their vacation even more enjoyable.
- Emergency Contacts: KeyVest provides their guests with emergency contact information that is available 24/7. Guests can call the emergency contact number for any urgent issues that arise during their stay, such as a plumbing or electrical problem, or a safety concern.
- Response Time: KeyVest prides itself on its quick response time to guest issues. We have a team of dedicated professionals who are available to respond to emergencies promptly. The team will assess the situation and take appropriate action.
- Communication: KeyVest maintains open communication with their guests during their stay. If any issues are being resolved, we provide updates on the status.
- Problem Solving: KeyVest has a problem-solving approach when it comes to on-call support. We work with our guests to resolve any issues that arise during their stay. We will take the time to understand the guest’s concerns and will work to find a satisfactory resolution that meets their needs.
At KeyVest, we’re committed to providing our guests with an exceptional vacation rental experience. Contact us today to learn more about our management services and how we can help get your short term rental booked quickly.
